How to Order Guide
  1. Explore Products: Once you're on the website's homepage, take some time to explore the products. These include household cleaning products, personal care items, and other eco-friendly goods.

  2. Browse Categories: If you're looking for something specific, you can browse through different categories such as "Cleaning," or "Personal Care,". This will help you narrow down your search.

  3. Select Products: Click on the product image or title to view more details about it. Read the product description, size options, and any other relevant information provided. For liquid refill items, you will order by the ounce. It's best to look at your container to see how many ounces it holds. Only pay for as many ounces as your container can hold. 

  4. Add to Cart: If you decide to purchase the product, select the quantity you would like. Before clicking scroll down on the page and add your delivery date. The delivery date formula is Day/Month/Year 00/00/0000. You will not be able to add an item to the cart until you have added a delivery date. Please choose the same delivery date for all of your items.  Orders received after 7 PM will be delivered the following day.  

  5. View Cart: To review the items you've added to your cart, click on the shopping cart icon. The shopping cart will pop up after you add each item. In the shopping cart, you can make changes to your order, update quantities, or remove items if needed.

  6. Proceed to Checkout: Once you're satisfied with your selection, click on the "Checkout" button. You may need to create an account or log in if you haven't already done so.

  7. Enter Delivery Information: Provide the necessary Delivery information such as your name, address, and contact details. Ensure that all information is accurate to avoid any delivery delays. 

  8. Review Order: Before finalizing your purchase, review your order summary including the items, quantities, delivery address, and total cost. Make any necessary adjustments.

  9. Make Payment: Proceed to the payment section and enter your payment details. SequoiRefillery.com accepts various payment methods such as credit/debit cards, and Apple Pay.

  10. Place Order: Once you've entered your payment information and reviewed everything one last time, click on the "Place Order" button to complete your purchase.

  11. Confirmation Email: After placing your order, you will receive a confirmation email with details of your purchase, including an order number and estimated delivery date.

  12. On Delivery Day: On the day of delivery you will receive a delivery window. We deliver to the same neighborhood at once to cut down on emissions.  We will notify you by email or text message, whichever option you choose in checkout. Please leave your clean containers outside ready for us to refill. (You can note on each product page if you want specific products in specific containers. For Example, place the Shampoo in the Pantene Shampoo Bottle.)

  13. Receive and Enjoy: Once your order arrives enjoy your eco-friendly products guilt-free, knowing you've made a sustainable choice by shopping at SequoiRefillery.com.